Our Services

 
 

REDAK INFOTECH an innovative 24x7 Inbound, Outbound & Back-Office Services .


Focus Areas – Non-Voice Processes:

  • Data Entry & Processing.
  • Back-Office Processing.
  • Forms & Application Processing.
  • Knowledge Management.
  • Accounts Payable / Accounts Receivable.
  • e_Commerce.
  • Database Development.
  • Email response.
 
 

Technical Helpdesk:

  • Email support services.
  • Voice support services.
  • Online chat support services.
  • Web enabled services.
 
 

Sales and Marketing:

  • Tele-Marketing.
  • Pre-Sales Support:
    • Order management and processing services.
    • Lead qualification and lead generation services
    • Customer analysis services.
  • Post Sales Support:
    • Back-office Support.
    • MIS Reporting.
 
 

Customer Care:

Billing issues, queries & support services Payment support services Sales support services Telephone Answering Service Customer Retention Customer Opinion / Customer Follow up IVR inbound & outbound call center service calls Appointment setting / Fund raising Product or Service Information and Promotion

 
 

Focus Areas – Voice Processes (Inbound & Outbound)